Order & Shipping

At minink, our highest incentive is the complete satisfaction of our customers. That's why we offer a 100% money-back guarantee. If you wish to cancel your order, please contact us as soon as possible: support@minink.ch. We will cancel your order without any ifs and buts.

Please remember:

✅ Please have your order number ready
✅ State the reason for canceling your order

We always strive to provide our customers with the best possible service and always make decisions in their favor. If you have any questions or concerns about your order or return, we are always there for you.

Your satisfaction is very important to us! You are welcome to send us your change requests by e-mail. Even if you have changed your mind, we stand by our 100% money-back guarantee.
If your order has not yet been shipped, we are happy to customize your order.

Please contact us at support@minink.ch and provide the following information:

✅ Your order number
✅ Which temporary tattoo you would like to exchange and which one you would like to have instead

We look forward to helping you and making your shopping experience at minink as pleasant as possible.

Send us your item number, which was not included in the delivery, as well as your order number and we will immediately take care of a subsequent shipment. Your satisfaction is very important to us!

If, despite our high standards, there are any errors or discrepancies in your order, please let us know immediately. 😔 We deeply regret such situations and guarantee to resend the missing tattoos.

Please contact us at: support@minink.ch.

At minink, we attach great importance to customer satisfaction. We always strive to avoid mistakes, but sometimes they can still occur. We regret this very much! 😕

For a quick and efficient solution, please contact us at: support@minink.ch.

Please do not forget to include the following information in your email:

✅ Your order number
✅ A photo of the products you received

We promise to help you as soon as possible and get everything back on track 😊. Your satisfaction is our top priority!

As a customer, you are very important to us! We do everything we can to avoid mistakes, but sometimes they can still occur. We regret that very much! 😕
We keep our promise and stand by our 100% money-back guarantee. You will either receive your order again or your money back.

For a quick and efficient solution, please contact us at: support@minink.ch.

Please don't forget to include the following information in your email:

✅ Your order number
✅ A photo of the faulty products you received
✅ A brief description of the problem

We promise to help you as soon as possible and get everything back on track 😊. Your satisfaction is our top priority!

As soon as your order has been dispatched by minink, you will receive a confirmation email from us as well as a tracking number for the shipment.

It can occasionally happen that delivery by Swiss Post takes a little longer than originally planned. Unfortunately, we have no influence on these delays.
However, we can reassure you that in most cases the shipments arrive safely and reliably to our customers.

For specific inquiries or if you need further assistance, please feel free to contact us at the following e-mail address:

support@minink.ch

Free shipping with A-Post-Plus from a purchase value of CHF 30 within Switzerland and Liechtenstein. For orders under this amount, the shipping fee is CHF 3.90.

Delivery takes place within 1-2 working days.

If your order is not yet on its way to you, we have the option to change the delivery address.
Please send us an email to support@minink.ch with the following information as soon as possible:

✅ Your order number
✅ The current delivery address
✅ The corrected delivery address

If your order has already left our warehouse, it is unfortunately no longer possible for us to make changes.

In this case, we recommend that you contact the delivery service directly to check whether it is still possible to redirect your shipment. If the delivery service is no longer able to change the address and your shipment is returned to us, please contact us again at support@minink.ch. We will then work together to ensure that your order is sent to the correct address as quickly as possible.

We offer free shipping with A-Post-Plus from a purchase value of CHF 30 within Switzerland and Liechtenstein. For orders under this amount, the shipping fee is CHF 3.90.

Delivery takes place within 1-2 working days.

At minink, we attach great importance to sustainability and environmental protection. We are proud of the fact that we ship every order completely plastic-free. Our packaging material is precisely matched to the size of our products to avoid unnecessary filling material. Instead of enclosing a physical instruction booklet, which is often thrown away, we have opted for a digital solution. A QR code gives you access to detailed instructions or you can call them up conveniently on our website. In addition, all goods are shipped from our warehouse in central Switzerland, which deliberately saves unnecessary delivery kilometers.